Terms of Service

Last updated: April 11, 2025

1. Introduction

Welcome to AllyFeed. By accessing or using our website and services, you agree to be bound by these Terms of Service (“Terms”). Please read them carefully.

2. Definitions

“AllyFeed”, “we”, “us”, or “our” refers to the company operating the AllyFeed service.

“Service” means the AllyFeed website and app review management platform.

“User”, “you”, or “your” refers to the person or entity using our Service.

“Content” includes text, images, responses generated, and any other materials.

3. Account Registration

To use certain features of the Service, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during the registration process.

4. Subscription and Payments

AllyFeed offers various subscription plans. By subscribing to a paid plan, you agree to pay the applicable fees. All payments are non-refundable except where required by law or as outlined in our Refund Policy. You may cancel your subscription or credit usage at any time from your account settings.

5. App Store and Google Play Credentials

To enable core features of AllyFeed, such as review collection and analysis, you are required to provide your App Store and/or Google Play developer credentials. By doing so, you represent and warrant that you are authorized to provide these credentials.

These credentials are stored securely on Google Cloud infrastructure using encryption both in transit and at rest. They are accessed solely for the purpose of retrieving and analyzing your app reviews.

6. AI-Generated Content

AllyFeed uses artificial intelligence to generate responses to app reviews. These responses are not published automatically. Users are solely responsible for reviewing, editing, and approving AI-generated responses prior to publication.

We make no guarantees regarding the accuracy, appropriateness, or effectiveness of AI-generated content, and AllyFeed shall not be held liable for any consequences arising from the use of such content.

7. Prohibited Activities

You agree not to:

  • Use the Service for unlawful purposes
  • Attempt to gain unauthorized access to the Service or its infrastructure
  • Disrupt or interfere with the integrity or performance of the Service
  • Use the Service to distribute spam, malware, or offensive content
  • Reverse engineer or attempt to extract source code
  • Impersonate any person or entity or misrepresent your affiliation

8. Termination

We reserve the right to terminate or suspend your access to the Service at any time, without prior notice, for violations of these Terms or for any other reason deemed appropriate. Upon termination, your right to use the Service immediately ceases.

9. Data Security

AllyFeed implements strict data security measures. Your App Store and Google Play credentials are encrypted and securely stored using Google Cloud's infrastructure. We never share your credentials with third parties and use them only for the purposes of review management.

10. Security

We are deeply committed to the privacy and protection of our users' data.

  • Data in transit is encrypted via HTTPS (TLS 1.2 or higher).
  • Data at rest is encrypted using AES-256 encryption managed through Google Cloud KMS.
  • All internal service communications use OIDC-authenticated service accounts to ensure secure and verifiable identity across distributed systems.

For full details, see our Security Policy.

11. Refund Policy

We provide a 14-day money-back guarantee to first-time subscribers, as described in our Refund Policy. Beyond this period, all payments are non-refundable unless otherwise required by law.

12. Limitation of Liability

To the fullest extent permitted by law, AllyFeed shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use or inability to use the Service, including but not limited to loss of profits, data, or business opportunities.

13. Changes to Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top. Your continued use of the Service constitutes your acceptance of the revised Terms.

14. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

[email protected]