Privacy Policy

1. Introduction

At AllyFeed (“we”, “us”, or “our”), we are committed to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our platform, whether via website or application. By using AllyFeed, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following categories of personal data:

• Contact Information: Name, email address, and business details
• Account Information: Username, password (hashed and salted)
• Payment Information: Billing address and payment method (processed by trusted third-party processors such as Paddle)
• Usage Data: Interaction data, such as pages visited, buttons clicked, and features used
• Developer Credentials: App Store or Google Play access keys provided by you to fetch your app reviews
• App Review Data: Retrieved through authorized APIs for analysis and AI-powered suggestions

3. How We Use Your Information

We process your data to:

• Authenticate and manage your user account
• Fetch app reviews and generate AI-powered responses
• Improve the quality, functionality, and security of our platform
• Send important service updates or transactional emails
• Process payments and manage billing activities
• Comply with legal, tax, and regulatory obligations

4. Developer Credentials & Security

To enable core functionality, AllyFeed requires developer credentials for platforms like App Store Connect and Google Play Console. These credentials are:

• Encrypted both in transit (via TLS 1.2+) and at rest (using AES-256)
• Stored securely using Google Cloud Key Management Service (KMS)
• Never shared with third parties
• Only accessed via authenticated service accounts using OIDC protocol

For technical details, visit our Security Policy.

5. AI-Generated Content Responsibility

AllyFeed uses artificial intelligence to suggest responses to app reviews. These responses are not auto-published. You are solely responsible for reviewing and approving each AI-generated reply. We do not guarantee the accuracy or appropriateness of generated content.

6. Data Sharing & Third Parties

We do not sell or rent your personal data. We may share limited information with:

• Authorized third-party service providers who support platform operations (e.g., hosting, payment, email)
• Government or legal authorities if required by applicable law
• Business partners during a merger, acquisition, or restructuring

7. Data Security

We follow industry best practices to protect your data. Infrastructure is hosted on Google Cloud Platform. Access is limited to authorized personnel only, and all data transfers are encrypted. For more, see our Security Page.

8. Your Rights

You may have the following rights under relevant data protection laws:

• Right to access and obtain a copy of your personal data
• Right to correct inaccurate or incomplete data
• Right to request deletion of your data
• Right to object or restrict certain data processing
• Right to data portability

You can manage most of these settings from your account dashboard or by contacting us at [email protected].

9. Subscription & Cancellation

You may cancel your subscription or token-based usage at any time from your account settings. Cancellations take effect at the end of the current billing cycle. For refund information, refer to our Refund Policy.

10. Children's Privacy

AllyFeed is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated via email or via a notice on our website. Continued use of the Service indicates your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

[email protected]